Customer Service

Our Guarantee 

Every order is important to us because we know how important it is to you. We earnestly endeavour to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action. 

We always do our best to accommodate our customers’ delivery needs.  For same day delivery, please order by 12:00 p.m. PST Delivery fees are truly reflective of the time and cost devoted to hand delivery.  Studio pickups are always an option.  We are not always able to guarantee delivery at a specific time of day.  To request a specific delivery time, please plan to order a day in advance. Please type it into the Special Delivery Instructions field during checkout. Please call and speak to our designers to make special arrangments. Before major holidays, we strongly enourage that you place your orders several days in advance.  
 
Please note that all prices are presented in USD unless otherwise noted. 

 

Funeral Arrangements 

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please let us know in advance so we can best accommodate your needs. Sunday deliveries may not always be available. 

 

Delivery to Hospitals 

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order. 

 

Recipient Not Home 

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery. 

Recipient May Be Contacted: In some cases, the florist may contact the recipient to ensure someone will be home to accept the delivery. 

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request. 

 

Substitution Policy 

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. 

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible. 

Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us. 

Data Privacy

By ordering from our website customer data such as name, address, email, phone number, and credit card will be securely saved within the order itself for processing purposes. If an account is created when checking out, the system will save this information to expedite future purchases. Checking out as a guest will cause the system to not retain this data outside of what is necessary for processing the specified order.

 

PCI Compliance

We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems. 

 

Cancellations + Replacements

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store at (541) 360-8470

 

Returns/Refunds

As flowers are a perishable item, returns are only accepted under the following circumstances:
All issues must be indicated to us within 48 hours of delivery by calling (541) 360-8470 or emailing redbarnflowersanddesign@peak.org — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day. Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.

If you require a timed delivery, please call and speak with our designers to make those arrangements.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender.

 

Changes to Terms + Questions

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us by calling (541) 360-8470 or emailing redbarnflowersanddesign@peak.org